Clear billing, before and after checkout.

Before you buy

The checkout flow shows the product, price, billing cadence, included character allowance, and applicable renewal information before payment. Creem processes the transaction as the merchant of record.

Subscriptions

Monthly and annual subscriptions renew on their displayed schedule. A cancellation request normally schedules the subscription to end at the current period end; access and the current period allowance remain available until then. Unused monthly subscription allowance does not roll over.

Extra Packs

Extra Packs are available to qualifying subscribers, provide the amount shown on the pricing page, and expire 365 days after fulfillment. They are not standalone subscriptions. An Extra Pack remains recorded after subscription cancellation but may require an eligible subscription to be consumed.

Refund requests

For a refund, billing correction, duplicate charge, or payment issue, contact hello@35mix.com with the account email and relevant order details. Do not send full card numbers. Requests are reviewed under applicable law, the product terms, and Creem’s buyer terms. A refund does not automatically restore usage already consumed; unused credits attributable to a refunded grant may be revoked.

Payment failures

A failed or overdue payment may restrict new purchases or paid-credit use. We may retain relevant account and transaction records for accounting, security, fraud prevention, and dispute handling.

Last updated

Last updated: August 31, 2026. If this policy conflicts with mandatory consumer rights or the applicable checkout terms, those mandatory rights and applicable terms control.